Effective Date: 27.01.2025 Last Updated: 19.07.2025
At Dodmax, we take pride in creating unique, customizable fashion pieces. Because many of our items are made-to-order, we have a clear Refund and Returns Policy to ensure transparency and fairness for all customers.
1. All Sales Are Final for Custom Items
Most of our products are custom-made based on your selected designs, sizes, or personalization. For this reason:
We do not accept returns, exchanges, or offer refunds for custom items unless there is a clear defect, damage, or fulfillment error on our part.
Please review your order carefully before placing it, especially spelling, colors, sizes, and any custom options.
2. Damaged, Defective, or Incorrect Items
If your item arrives:
Damaged during shipping
Defective or poorly manufactured
Incorrect (e.g., wrong product, size, or customization)
Then you are eligible for a replacement or refund.
Items that were delivered correctly and without defect
Customer mistakes in customization input (wrong name, size, etc.)
Change of mind or preference
Sale or clearance items marked “final sale”
4. Shipping Issues
We are not responsible for delays or lost packages due to:
Incorrect shipping addresses provided by the customer
Carrier delays (e.g., customs, strikes, holidays)
Unclaimed packages
However, we’ll do our best to help you track and resolve any shipping issue.
5. Refund Method and Timeframe
Approved refunds are processed to your original payment method (e.g., credit card, PayPal). Please allow 5–10 business days for your bank or provider to reflect the refund.
6. Contact Us
If you have questions or need to request a return/refund, contact us at:
